Privacy Policy

At Crowne Plaza London The City, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or utilize our services.

1. Information We Collect

We may collect personal information from you when you:

• Make a reservation
• Subscribe to our newsletter
• Fill out a contact form
• Interact with our website

The types of information we may collect include:

• Name
• Email address
• Phone number
• Payment information
• Preferences and feedback

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your bookings and transactions
• To communicate with you regarding your reservations
• To improve our services and customer experience
• To send promotional materials and updates (with your consent)

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us in operating our business
• Regulatory authorities when required by law
• Other hotels within our group for operational purposes

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption and secure server hosting.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Withdraw consent for us to process your information
• Request the deletion of your personal information

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Address: Crowne Plaza London The City
19 New Bridge Street
London
EC4V 6DB
United Kingdom